Privacy policy

Who we are and what this policy covers

This policy explains how Peonix (peonix.online) handles personal data in three products: the peonix.online website, the Peonix desktop app for Windows (the “Software”) and the Peonix Remote mobile app for iPhone and Android (the “App”). Questions and requests — support@peonix.online or the contact page; we reply within 24 hours.

Peonix Remote mobile app (iPhone and Android)

The App is a helper for monitoring your game session from your phone: it connects to the Software on your computer through our server and shows its status, alerts and messages from other players. It collects only what it needs to work:

• Email address — only if you sign in by email: to send you the sign-in code and to connect the computers of your Peonix account. Without signing in, the App pairs with a computer by a one-time code and needs no email.
• Identifiers — a random phone ID and access key created by our server, your account ID (if you signed in) and the push notification token issued by Apple or Google.
• Messages — messages other players send to your character in the game and the replies you send from the App, passed between your computer and your phone.
• Game session data — the Software’s current state (activity, session time, counters, the character’s health and mana) and, only when you ask for it, a screenshot of the game window.
• Your settings — which notifications you want, their language, the offensive-words filter and the players you chose to hide.
• Reports — when you report a player, their name and messages, your phone’s ID and your account’s email (if you signed in) go to Peonix support, so that we can review the report and reply to you.

The camera is used only to scan the pairing QR code; the image is neither stored nor sent anywhere. Quick replies and a copy of the event journal are kept on the phone.

• Why: only to make the App work — to show the status and deliver notifications and your replies. No ads, no analytics, no tracking; the data is never sold or used for advertising.
• Who else receives it: Apple Push Notification service and Google Firebase Cloud Messaging — only to deliver notifications to your phone (the push token and the notification text; message text in notifications can be turned off in the App’s settings). Our server runs at a hosting provider in the Netherlands.
• How long it’s kept: the status — only the latest one; events — the last 200 per computer, for 14 days at most; a screenshot — in the server’s memory for 10 minutes at most; phone and computer records are deleted automatically after 180 days without connection; the account — until you delete it.
• How to delete it: in the App, Settings → “Delete account” deletes your Peonix account with its computers and data at once; Settings → “Delete my data” deletes this phone and its pairings from our server and clears the App. You can also ask at support@peonix.online.
• Security: all traffic is encrypted (HTTPS/TLS); access keys are kept in the phone’s secure storage (Keychain or Keystore) and on our server only as hashes.

The App is not directed at children under 13, and we do not knowingly collect their data.

How the App and the Software are linked

The link is on in the Software by default and is turned off in menu → “Phone”. Until a phone is connected to the computer, the Software only keeps a connection to the server and sends nothing about its work. The computer’s key is stored in the Software encrypted for your Windows account. If you sign in to the App with your account’s email and the Software is signed in to the same account, the server records which account the phone and the computer belong to, so the account’s computers reach the phone without a code; signing out in the App or in the Software removes that. “Change the link key” in the Software disconnects all phones.

Website and Peonix account

• Your email address — your account: sign-in codes, payment and subscription emails, a single email asking for a review after a week of using the Software, support replies.
• Purchase data: plan, date, amount, order number. Card details are handled by Robokassa; we never receive them.
• Computers where the Software signed in to your account: computer name, Software version, last contact, where it runs right now.
• The Software’s usage statistics and logs — only if you take part in the free period (details below).
• Website technical data: a language-choice cookie and a session cookie (signing in to your account). Analytics load only with your consent.
• Website visit statistics — without cookies: which page is open, which site or ad tag you came from, the device type, a “Download” click. Your IP address and browser are not stored: they become a pseudonym that changes every day and cannot identify you or link your visits on different days. Kept for 400 days.
• Emails to support (support@peonix.online): the whole email with attachments, the address it came from and our reply — for 2 years or until you ask us to delete them.
• Your review of the Software, if you write one: the signature, rating, text and date are published on the reviews page after a check; your email is never shown. The review is kept until you delete it (on the same page) or delete your account.

Statistics and logs (free period)

If you take part in the free period (the “Take part” button on the Account page in the Software or in your account on the website), after every run the Software sends our server:

• a run record: the mode, start time and duration, the Software version, counters (mobs killed, loot and nodes gathered and so on), the stop reason;
• the Software’s action log for that run — it may include names of game characters that happened to be near yours.

The Software never sends passwords, your email address or files from your computer. Records and logs are linked to your account.

• Why: to find and fix the Software’s bugs and improve how it works.
• Who receives it: only the owner of Peonix. This data is never shared with or sold to third parties.
• How long it’s kept: logs for 90 days, run records for 1 year; after that they are deleted automatically.
• How to opt out: “Stop sending statistics” on the Account page in the Software or in your account — sending stops at once and free access ends. Deleting your account (your account on the website or the mobile app → “Delete account”) deletes its records and logs at once; to have them deleted sooner without deleting the account, ask via the contact page.

Who else receives data

• Robokassa — for payments: amount, order number, your email for the receipt.
• Our email delivery service — to deliver emails: your address and the email text.

Sign-in codes and computer keys are stored only as hashes. You can delete your account in your account page on the website or in the mobile app (Settings → “Delete account”): the account, sessions and computers are deleted; payment records are kept without any link to you for as long as the law requires.

What stays with you

The Software’s routes, profiles, settings and reports are stored on your computer. Logs reach us only if you take part in the free period (see above) or send them to support yourself.

Retention and your rights

Account data is kept while your license is active and for as long as the law requires for accounting records; statistics and logs — for the periods stated above. You can request a copy of your data, its correction or deletion at support@peonix.online or via the contact page.

Changes to this policy

We publish changes on this page; the date at the top shows the current version.